Terms of Service
The legal framework governing your use of Quintilia's admissions consulting services.
Effective Date: 17th July 2025
These Terms of Service ("Terms") govern your access to and use of the Quintilia platform and services ("Services") operated by Quintilia LTD ("Company", "we", "our"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.
1. Our Services
Quintilia offers AI-enhanced admissions consulting. Our services are advisory and educational in nature. You acknowledge that we make no representation, warranty, or guarantee of any specific outcome, including but not limited to university admission. Our role is to provide guidance and tools to support your application process.
2. Eligibility and Parental Responsibility
You must be at least 13 years old to create an account and use our advanced AI tools. Users under the age of 13 may only use the interview portion of the Service under the direct supervision of a parent or legal guardian. By creating an account or using the Service, you represent and warrant that you meet the applicable age requirement. Parents and guardians are solely responsible for the use of the Service by their minor children.
3. Fees, Payments, and Renewals
Program Fees:
Our service suites are offered at the following one-time fees:
- Foundation Suite: £2,750
- Enhanced Suite: £4,250
- Holistic Suite: £5,500
Annual Renewal:
The initial fee covers the first year of service. Continued access to dynamic AI tools (e.g., Mission Control) and ongoing support after the first year requires an annual renewal fee (£1,000 / £1,400 / £1,800 depending on the original suite).
Static Content:
Without renewal, you will retain access to static content, such as your initial strategic report.
Pricing Changes:
We reserve the right to update our pricing or plan offerings. We will provide you with at least 30 days' written notice of any changes to renewal fees.
4. Refunds and Cancellations
Due to the immediate and personalized nature of our digital services, we do not offer refunds once a user has commenced the service (defined as starting the strategic interview). If you have not yet commenced the service, you may request a cancellation by contacting us. Such requests will be reviewed in good faith on a case-by-case basis.
5. Intellectual Property
Our IP:
All content, reports, recommendations, software, and methodologies generated by or contained within the Services ("Platform IP") are the exclusive intellectual property of Quintilia LTD and its licensors.
Your License:
We grant you a limited, non-exclusive, non-transferable, revocable license to use the reports and materials generated for you ("Your Materials") for your personal, non-commercial use in connection with your university applications.
Restrictions:
You may not share, sell, reproduce, redistribute, or publicly display Your Materials. You may not use any Platform IP to create or inform a competing product or service.
6. Prohibited Conduct
You agree not to misuse the Services. This includes, but is not limited to:
- Reverse engineering, decompiling, or attempting to extract the source code, system design, or underlying prompts of the platform.
- Using the Services to build a competitive product.
- Imposing an unreasonable or disproportionately large load on our infrastructure, or otherwise bypassing any rate limits or usage controls.
- Scraping, copying, or extracting data or outputs from the Services in bulk.
- Using the Services for any unlawful purpose or in any way that harasses, abuses, or harms another person.
7. Account Suspension and Termination
We reserve the right to suspend or terminate your account without refund if you breach these Terms, engage in fraudulent activity, or misuse the Services. We may also impose usage limits on AI features to prevent abuse or excessive computational load.
8. Disclaimers and Limitation of Liability
The Services are provided "as-is" and "as-available" without warranties of any kind.
No Guarantee of Accuracy:
You acknowledge that AI systems can produce inaccurate, incomplete, or erroneous information ("hallucinations"). We do not warrant the accuracy, completeness, or reliability of any information or advice generated by the Services. You are responsible for independently verifying all information before relying on it.
Limitation of Liability:
To the maximum extent permitted by law, Quintilia LTD, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use of the Services; (b) any errors, inaccuracies or omissions in the service's content; (c) any unauthorized access to our servers. In no event shall our aggregate liability for all claims relating to the Services exceed the total amount of fees paid by you to us in the 12 months preceding the claim.
9. Dispute Resolution
These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.
10. General Provisions
Entire Agreement:
These Terms and our Privacy Policy constitute the entire agreement between you and Quintilia LTD regarding your use of the Services.
Severability:
If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Waiver:
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
Modifications:
We may revise these Terms from time to time. We will provide you with notice of any material changes. By continuing to use the Services after those revisions become effective, you agree to be bound by the revised Terms.
11. Contact Us
For any questions about these Terms, please contact us at: hello@quintilia.com.
For detailed information about how we collect, use, and protect your personal information, please review our Privacy Policy.